Welcome to Robert Harris Resources!
Cell: 905-466-3083

Building High Performing Teams – Enhancing Team Effectiveness

Overview of Course
This course focuses on improving team synergy, effectiveness, and results. This is accomplished by: (i) understanding one’s personal motivators and related communication (relating) style; (ii) being able to demonstrate high EQ (emotional intelligence) in managing ineffective or negative impulses; and (iii) relating more effectively to others, especially in difficult situations; (iv) exploring ways to leverage team strengths and synergy and (v) holding crucial conversations to keep the team on track.

The course utilizes the Strength Deployment Inventory (SDI) as a foundation piece. This inventory is highly regarded in providing insight into:

  • One’s core “motivational value system” (MVS)
  • The motivating values (MVS) of others
  • How to broaden one’s approach to relate more effectively
  • “Triggers” that could cause conflict
  • Our typical 3 stage approach when experiencing conflict.

This one day program is designed into 5 modules:

  1. Understanding the Motivating Values of self and others (Personal Effectiveness)
  2. “Borrowing” for win-win results (Interpersonal Effectiveness)
  3. Understanding and Leveraging Team Strengths
  4. Conflict triggers and how best to respond (Improving EQ)
  5. Holding a “crucial conversation” where opinions vary, emotions run strong, and the stakes are high (Application to workplace challenges)

Each of the above modules is taught in an interactive, adult-based way and includes exercises to deepen participant knowledge and use of the skills.

Key Learning Objectives:

By the end of this one day training program, participants will have learned:

  • What matters most to them and how this translates into a daily “operating” (leading) style
  • The seven (7) motivational value systems and how to identify and best relate
  • How participants might “overdo” their strengths which potentially reduces their overall interpersonal effectiveness
  • Opportunities to broaden one’s approach to relate better to others
  • An overview of team strengths and potential “gaps”
  • How to communicate in a way that aligns with the motivating values of others
  • What causes people conflict (“triggers”) and how they typically respond
  • How to prepare for and hold a “crucial conversation”
  • How to apply course learning to actual workplace needs and challenges


9:00 a.m.
Course Introduction – Learning Goals / Participants Learning Needs
Part One – Enhancing Personal Awareness and Understanding
Understanding the seven (7) Motivational Value Systems (MVS)
Table exercise – “What would be a rewarding / frustrating work environment”
Introduction to “Borrowing” – leveraging our approach with others
Exercise – What’s Causing the (Office) Conflict

10:15 a.m.
Part Two – Enhancing Team Effectiveness and Synergy
Relating to the MVS of others – behavioural and verbal clues
Borrowing Exercise – Identifying and Effectively Responding to Others
Identifying “Overdone Strengths” and “Blind Spots”
Table Exercise – Improving One’s Interpersonal Effectiveness
Workplace Application

12:00 p.m.

1:00 p.m.
Part Three – Understanding and Responding to Conflict
Conflict “Triggers”
Exercise – The “Living Triangle”

Part Four – Understanding and Leveraging Team Strengths
Team “gaps” and how to overcome

2:15 p.m.
Part Five – Holding a “Crucial Conversation”
Follow an Effective Process
Opening Well
Using “Level III” Listening
Class Debrief and Key Insights

4:30 p.m.