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Coping With Change

Ongoing change continues to perplex employees as organizations try to cope with limited resources, conflicting priorities and demands, time pressures, and generally the need to do more with less. Employees are concerned about achieving necessary business goals while at the same time preserving quality of life – both personal and professional.

This course teaches important knowledge and skills to become more comfortable and “resilient” with change. Participants will learn tools and techniques that can be immediately used in their jobs and personal lives.

The course is ideal for staff required to embrace changes that have been determined at higher levels, as well as project leaders who must solicit the cooperation of others when implementing change projects.

The course provides participants with an understanding of how change unfolds differently for individuals based on our past experiences with change, degree of disruption by the current change, and overall temperament. Participants learn how to more quickly recognize and understand their personal responses to change, and how to respond effectively when experiencing difficult emotions and anxieties that frequently accompany change. In addition, participants will learn practical tools, including the Personal Power Grid, to feel more empowered and stabilized when undergoing change.

Key Learning Objectives:

By the end of this one day training program, participants will have learned:

  • The 3 types of resistance to change and how to respond effectively
  • Differentiating ‘Change’ from ‘Transition’
  • A 4 stage model of personal transition that allows individuals to become more positive and effective during change
  • Practical application of transition techniques using a public sector case
  • Effective coping and support strategies including the Personal Power Grid which increases our awareness and effectiveness in taking charge of those things within one’s control, and moving past those things beyond our control.
  • Problem solving skills to respond to real workplace change needs and issues
  • Effective individual and team strategies to build commitment to change through the use of the “Change Game”

The course is taught in an experiential and interactive way allowing participants the opportunity to work individually and in teams using a variety of exercises and a public sector change simulation.


8:30 a.m.
Course Introduction – Learning Goals and Overview
Understanding Change and Transition
Understanding One’s Typical Response during Transition
4 Stages of Transition and What Employees Need

10:15 a.m.

Public Sector Case, Part One – Helping with Transition
Mini-Team debrief
Collaborative Problem Solving Exercise – Responding to Current Workplace Change Issues and Needs

12:00 p.m.

1:00 p.m.
Introduction of the Personal Power Grid
Application of Grid to real Workplace Needs
Mini-group debrief
Key Learning

2:30 p.m.

The “Change Game” – Building Individual and Team Commitment
Debrief of Team Results
Application of Session Learning: Stop/Start/Continue

4:00 p.m.
Course ends