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Enhancing Interpersonal Effectiveness – Building Your Leadership EQ

Overview of Course

This one program provides insights, knowledge and skills to significantly elevate one’s interpersonal and leadership effectiveness.

Using data from two reliable assessment tools (which are completed online prior to the course), participants will gain insights into the following:

  • The individual “motivational value systems” (MVS) of themselves and others
  • What matters most to people and how to integrate core motivations to ensure better results and relationships
  • How to “borrow” to prevent conflict
  • Triggers that could cause conflict in oneself and others, and how to resolve (defuse) early to get back to healthy state.
  • Their personal Portrait of Personal Strengths (POPS) – that is, those strengths (behaviours) that they most value and use to achieve results; and those strengths they use less and may have less comfort with.
  • How to leverage one’s strengths to enhance effectiveness and relate better to others
  • How to communicate, motivate, influence and engage using the results of these two tools (SDI, POPS)
  • How to apply this information to current HR workplace requirements including coaching, employee engagement, team building, performance management and motivation, problem solving and communications.

This one day program is designed into 4 modules:

  1. Understanding the Motivating Values of self and others (Personal Effectiveness)
  2. “Borrowing” for win-win results (Interpersonal Effectiveness)
  3. Conflict triggers and how best to respond (Enhancing EQ)
  4. Leveraging Your Strengths – Building “profound” strengths (Leadership)

Each of the above modules is taught in an interactive, adult-based way and includes exercises to deepen participant knowledge and use of the skills.

Key Learning Objectives:

By the end of this one day program, participants will have learned:

  • What matters most to people, and how this translates into a daily relating style
  • The seven (7) motivational value systems and how to identify and best relate
  • How participants might “overdo”, or under-utilize, their strengths which potentially reduces their overall interpersonal effectiveness
  • Opportunities to broaden one’s deployment of strengths to more effectively relate, engage, communicate and influence others
  • How to turn a competency into a “profound” strength (i.e., top 10% of leaders)
  • What causes people conflict (“triggers”) and how they typically respond
  • How to make better choices when in conflict to more quickly return to dialogue and shared understanding
  • Application to HR and related needs including coaching, performance management, motivation, problem solving, team building, and communications


9:00 a.m.
Course Introduction – Learning Goals / Participants Learning Needs
Part One – Enhancing Personal Awareness and Understanding
Understanding the seven (7) Motivational Value Systems (MVS)
Table exercise – “What would be a rewarding / frustrating work environment”

Introduction to “Borrowing” – leveraging our approach with others
Exercise – What’s Causing the (Office) Conflict

10:15 a.m.

Part Two – Enhancing Interpersonal Effectiveness
Relating to the MVS of others – behavioural and verbal clues
Borrowing Exercise – Identifying and Effectively Responding to Others

Identifying “Overdone Strengths” and “Blind Spots”
Table Exercise – Improving One’s Interpersonal Effectiveness
Workplace Application

12:00 p.m.

1:00 p.m.
Part Three – Understanding and Responding to Conflict
Conflict “Triggers”

Exercise – The “Living Triangle”
Table Exercise – Making Better Choices when Experiencing Conflict
Workplace Application

2:15 p.m.

2:30 p.m.
Part Four – Leveraging our Strengths Profile
Identifying our “Top 6” and “Bottom 6” strengths
Moving strengths into the effective zone
Holding and “strengths interview”

4:30 p.m.
Review of applications to HR workplace needs
Practical “takeaways” – Stop / Start / Continue